Terms and Conditions winclub – Platform User Guide

1Introduction & Acceptance of Terms

Welcome to winclub. This platform is operated by winclub and provides online gaming services to users in Malaysia. By registering an account, making a deposit, or using any part of the winclub platform, you agree to be bound by all Terms and Conditions set out in this document.

These Terms and Conditions form a legally binding agreement between you ("Member" or "User") and winclub ("Platform", "We"). This agreement takes effect from the moment you complete the registration process or first use any of our services.

If you do not agree with any part of this document, please do not proceed with registration or use of the winclub platform. Continued use following any terms update will be deemed acceptance of the revised terms.

2Account Eligibility & Registration

To register and use winclub services, you must meet all of the following eligibility requirements at all times:

• Aged 18 years and above on the date of registration
• Registering under your own name with accurate and up-to-date information
• Does not have an existing winclub account (whether active or previously closed)
• Not subject to any restriction or ban from any online gambling platform
• Acting on your own behalf and not under the direction of any third party

During registration, you are required to provide accurate information including your full name, date of birth, phone number, and a valid payment method. winclub reserves the right to request identity verification documents (KYC) at any time to verify the information provided.

3Account Security & Password

You are solely responsible for maintaining the security of your winclub account. This includes keeping your password confidential, not sharing your login details with anyone, and ensuring you log out from shared devices.

WinClub will not be held responsible for any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Enable two-factor authentication (2FA) for added protection
• Do not save your password on public or shared devices
• Notify the winclub support team immediately if you suspect your account has been accessed without authorisation

If you provide your account information to any third party for any purpose, winclub bears no responsibility for any consequences that arise. All activity occurring under your account is considered your own.

4Deposit & Fund Withdrawal

Winclub supports multiple payment methods including FPX, DuitNow, Touch 'n Go, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR) with no hidden fees from winclub.

Deposit: Deposits are typically credited to your account within minutes after the transaction is confirmed by the bank or payment provider. Minimum and maximum deposit limits may vary depending on the selected payment method.

Withdrawal: You may only withdraw funds to the same payment method used for the deposit ("same-source principle"). Withdrawal requests that meet all conditions will be processed within 1 to 3 hours.

5Bonuses, Promotions & Wagering Requirements

Winclub offers a range of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and other special offers. All bonuses are subject to the wagering requirements (rollover) and validity period specified in each offer.

Wagering requirements refer to the total amount you need to wager before any winnings from a bonus can be withdrawn. For example, a MYR 100 bonus with a 20x rollover means you must place a total of MYR 2,000 in bets before withdrawing those winnings.

• Each promotion may only be used once unless stated otherwise
• Bonuses cannot be transferred between accounts
• Winclub reserves the right to void bonuses if a terms violation is detected
• Not all games contribute equally toward meeting rollover requirements — please check the game contribution table
• If an account is closed before the rollover is completed, the associated bonus and wins will be forfeited

6Game Rules

All games in the winclub lobby are operated using a Random Number Generator (RNG) that has been audited and certified by an independent body. The outcome of every game is entirely random and cannot be influenced by winclub or any player.

For Live Casino games, outcomes are determined by the actions of a real dealer — such as dealing cards or spinning the wheel — broadcast live. winclub is not responsible for any technical disruptions during a live game session caused by the player's internet connection.

• Game results are final and cannot be appealed unless there is clear evidence of a technical fault on winclub's side
• Winclub reserves the right to void any game rounds affected by a system disruption and refund the original bet
• The use of automation software, bots, or any tools to manipulate games is strictly prohibited

7Prohibitions & Prohibited Conduct

To maintain the integrity of the platform and protect all members, winclub strictly prohibits the following activities:

• Fraud: Any attempt to defraud the system or other members by any means
• Money Laundering: Using winclub as a channel to transfer illicit funds
• Bonus Abuse: Registering multiple accounts to claim bonuses repeatedly
• Bot Usage: Using automated software to place bets or access the platform
• Collusion: Colluding with other players to gain an unfair advantage
• Exploiting Bugs: Exploiting any technical errors or software bugs in winclub

Any breach of the above prohibitions will result in immediate action including account suspension, fund forfeiture, and where necessary, reporting to the relevant authorities.

8Account Closure & Suspension

Winclub reserves the right to close or suspend any account without prior notice under the following circumstances:

• Confirmation that a member is under 18 years of age
• False or misleading registration information
• Violation of any Terms and Conditions in this document
• Suspected fraudulent activity, money laundering, or collusion
• Official request from the relevant authorities

Members may also request self-account closure at any time by contacting the winclub support team. Eligible funds will be returned to the original payment method once all conditions are met.

Upon personal request for a self-exclusion program, an account may be restricted for a specified period — from 24 hours to permanent exclusion — as part of winclub's responsible gaming support.

9Liability Limits

Winclub provides its platform on an "as-is" basis and makes no guarantee that the service will always be available without interruption. We strive to ensure maximum platform availability, but scheduled maintenance and unforeseen technical issues may occur.

WinClub is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use our platform, including but not limited to:

• Player-side internet disconnection during a gaming session
• Player device failure to run the platform properly
• Losses resulting from valid betting outcomes
• Damage caused by viruses or malware on the player's device

Winclub's maximum liability to any member shall not exceed the total amount of the most recent deposit made by that member within the 30 days prior to the claim.

10Terms Update & Applicable Law

Winclub reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time. Significant changes will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect.

Continued use of the winclub platform after the effective date of any terms update constitutes full acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw any eligible funds.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute that cannot be resolved through mutual discussion will be referred to the appropriate resolution channel.